Terms and Conditions

General Terms and Conditions

Services
Aura by Simone provides its services to the best of its knowledge and belief. Should there be any changes in the treatments, the customer will be informed before the treatment begins.

Appointment Scheduling and Treatments
Treatments are provided by appointment and at the customer's own request to all legally competent persons aged 18 and over. For persons under 18, consent from a legal guardian is required. Customers may request special appointment times, which we will accommodate if possible. Due to the high volume of requests, this cannot always be guaranteed. Agreed appointments are binding. The duration and scope of treatment depend on individual arrangements and the skin condition. We provide treatment recommendations, but the customer decides on the type of treatment.

If an appointment cannot be kept due to reasons beyond our control or force majeure, the customer will be notified immediately, provided the contact details allow timely communication. In such cases, we are entitled to reschedule the appointment on short notice or withdraw from the contract. Our statutory rights of withdrawal and termination remain unaffected.

Customer Late Arrival
If the customer does not show up for the scheduled appointment and does not cancel at least 24 hours in advance, we are entitled to charge for the missed appointment. The customer has no claim to a replacement service. If the customer arrives late, treatment will only be provided within the remaining agreed treatment time. We are also entitled to charge the full treatment fee if the treatment must end on time due to a following appointment.

Prices and Payment Terms
Unless otherwise agreed, our current prices at the time of contract conclusion apply. Agreed prices are due upon completion of the treatment. In justified cases, appointments may only be accepted after advance payment. Payments can be made in cash or by debit card. The same conditions apply to product or voucher sales.

Warranty
Products and procedures used during treatment correspond to the needs of the specific skin condition. However, no warranty or guarantee regarding compatibility and success can be given. This especially applies if the customer did not sufficiently or truthfully answer questions during the preliminary consultation. The customer must notify us in writing of any obvious treatment defects within 7 calendar days after discovering the defect. Otherwise, warranty claims are excluded. Warranty claims are otherwise governed by the provisions of the Swiss Code of Obligations (OR).

Liability
Our liability and that of our employees and agents for contractual breaches and tort is limited to intent and gross negligence. This does not apply to violations of essential contractual obligations, which make proper contract performance possible in the first place and on which the customer may rely. For slight negligence, liability is limited to foreseeable, typical damages. Liability limitations do not apply to claims under the Product Liability Act, statutory warranty liability, or injury to life, body, or health.

Final Provisions
If one or more of the above provisions are invalid, the validity of the remaining provisions remains unaffected. This also applies if part of a provision is invalid but another part remains valid. The invalid provision shall be replaced by a regulation that comes closest to the economic interests of the parties and does not conflict with other contractual agreements.

Upon publication of new terms and conditions or new offer and price lists, all previous ones become invalid. Swiss law exclusively applies, excluding the UN Sales Convention. Deviating or additional provisions to this contract, such as side agreements, are only binding if confirmed by us in writing. If individual provisions of these terms are invalid, the validity of the remaining provisions and the contract itself remains unaffected.